Help Center

We love that you want to look after your The Karry. The Karry is all about reusing and recycling and we wholeheartedly encourage you to wash, clean and take care of The Karry and your karryables. 

Doing so will ensure you get the maximum joy out of your purchase whilst helping us in our mission to reduce single-use plastic, plastic usage and waste . 

So we came up with some tips and helpful suggestions for you which can be found on our Caring For The Karry page

RETURNS:

We accept returns. Please see our Returns and Refunds policy for information on how to make a return.

REPLACEMENTS: 

All purchases are automatically included in a membership replacement scheme (opt-out is optional via email to hello@thekarry.london marking email as 'Member Opt-Out). This allows replacement of up to 2 glass Karryables ONLY which may have been broken. Proof of damage is required (image). 

Karryables includes: 

1x blue 5ml glass dropper bottle
1x amber 5ml dropper bottle
2x clear 5ml dropper bottles
1x5g glass jar
1x 10g glass jar
1x spatula, funnel, cleaning brush, label
To start a replacement, you can contact us at hello@thekarry.london marking ‘REPLACEMENT’ as your subject.
Please include the following details in your return and refund request email:

Full name
Contact details: phone number and email address
Details of the item to be replaced
State your reason for requesting a return and refund
Accompanying image(s)
Date of purchase
Invoice/original receipt or order number OR
A copy of your purchase email

EXCHANGES:

Unfortunately, currently we do not offer exchanges, only returns. Please visit our Returns and Refunds page for more information on our Returns Policy.

We’re environmentally conscious and have specifically chosen reusable and recyclable materials to use. 

The Karry Pouch is made of sustainably sourced Vegan Saffiano leather which has been moulded around the edges providing strength and durability.

The Pouch has a TPU clear screen to clearly see contents. 

TPU (Thermoplastic Polyurethane) is a non-toxic, biodegradable and more environmentally-friendly  alternative to PVC.

Be advised! TPU may start yellowing and/ or clouding over time especially if exposed to sunlight. 

To avoid this from happening: clean, cover and minimise exposure to sunlight. For more tips go the Care Tips page. 

Other materials used:

Aluminium - highly recyclable

Glass - Reusable and recyclable

Recyclable and recycled paper and cardboard - we've partnered with packaging suppliers who are members of the Eco-Alliance 

We're always looking at ways to improve our production and remain transparent. At the moment, our products are 70% recyclable. The remaining 30% that we’re working on is for additional components, such as the dropper bottle rubber tips and jar inserts and lids. While these aren’t single-use plastics, we’re still looking to find recyclable alternatives so we can aim to make everything 100% recyclable in the near future 

The Karry is TSA compliant and is designed to breeze you through security. The Karry easily fits in your carry-on hand luggage and the clear TPU screen allows the contents/karryables to be seen. 

Whilst the 100ml restrictions are in place, The Karry and karryables all fall within the stated mandatory dimensions. Even better, The Karry can be inserted into the security bag and offers space in the bag for  other items you may wish to take with you.

The Karry is such a useful, practical and. stylish accompaniment to your skincare products.  It is a natural skincare accessory, allowing you to take your favourite products with you so you can keep up with your skincare routine when on the move (gym, staycation, vacation, or overnight stay).

The Karry is equally useful in the home. Looks stylish on the bathroom counter and can be used to  test products.